This is a demo store. No orders will be fulfilled.
TERMS AND CONDITIONS
(i) 99SOUQ.COM is a website owned and controlled by KEPLER INTERNATIONAL FZE a company licensed by Ajman Free zone Authority, P.O. Box 293 Ajman, United Arab Emirates.
(ii) 99SOUQ.COM is an online store that sells variety of goods to Users and buyers across the world;
(iii) the offers and sales performed via the Website are made between 99SOUQ.COM and Users, where 99SOUQ.COM also facilitates such transactions by means of establishing and maintaining the Website’s functionalities and provides certain additional services to the Users aimed at improving safety, speed and certainty of the transactions;
(iv) these Terms and Conditions contained here on this webpage, shall govern your use of 99SOUQ.COM;
(v) by registering an account with 99SOUQ.COM and accessing the Website, you acknowledge and accept that your usage of 99SOUQ.COM shall be governed by these Terms and Conditions and any other specific rules, procedures, terms and conditions for the products, services or facilities offered as determined or as may be amended by 99SOUQ.COM at any time or from time to time at its absolute discretion.
In these Terms and Conditions, the following words and expressions shall have the following meanings, unless the context otherwise requires:
1.1 WWW.99SOUQ.COM: means Kepler International FZE, where users can buy variety of goods.
1.2 Account: means your account duly registered with 99SOUQ.COM to facilitate you using the Services available on the Website;
1.3 User: means a person who uses the Website and/or purchases items on 99SOUQ.COM;
1.4 Parties: means collectively, 99SOUQ.COM and the User, and “Party” shall mean any one of them;
1.5 Website: means a group of webpages made available on the Internet from the address: WWW.99SOUQ.COM
1.6 Service: means the services provided by 99SOUQ.COM, including, without limitation, reselling and retailing different kind of goods.
1.7 Terms and Conditions: means these terms and conditions, including attachments, encompassing a set of rules regulating the use of the Website and rights and obligations of Users and 99SOUQ.COM.
2. APPLICABILITY AND ACCEPTANCE OF THE TERMS AND CONDITIONS
2.2 Users unable to conclude a legally binding agreement with 99SOUQ.COM, and those who are prohibited from using the services due to the regulations of regional restrictions, including the country/region of current residence of the User and place of use of services, are hereby asked to refrain from using the Website.
2.3 99SOUQ.COM reserves its right to make any changes and modifications to these Terms and Conditions, including the right to introduce new provisions and delete the previous ones, which can be done unilaterally and at its own discretion and at any time through publication of the emended Terms and Conditions on the Website. Therefore, it is the User’s obligation to check on a regular basis whether the Terms and Conditions were subject to amendments. By further using such Website and services, you signify your agreement to be bound by all changes that may affect you. Unless explicitly stated otherwise, the amended Terms and Conditions shall come into effect automatically after their publication on the Website / at the moment of their publication on the Website.
2.4 In the event that the Terms and Conditions are translated into any other language and there is any inconsistency between the English version and such translation, the English version shall prevail, unless otherwise provided or unless such apparent inconsistency arises out of a difference in legal requirements in a specific country.
2.5 When using any services or sending e-mails to 99SOUQ.COM, the User communicates with 99SOUQ.COM electronically. 99SOUQ.COM communicates with Users by e-mail or by posting notices on the Website. For contractual purposes, the User consent to receive communications electronically, and they agree that all agreements, notices, disclosures and other communications that 99SOUQ.COM electronically provides meet any legal requirements of such communication in writing, unless mandatory applicable laws specifically require a different form of communication.
3. USER’S ACCOUNT
3.2 When completing the User’s profile, the User is obliged to provide true and correct personal information, including, without limitation, his/her full name, mobile number, address and e-mail address.
3.3 Following correct registration on the Website by the User, he/she is provided with access to the full functionality of the Website after entering his/her login details on the login page.
3.5 The User is obliged to exercise reasonable care to ensure that an up-to-date e-mail address is always assigned to his Account on the Website.
3.6 The Account is made available to the User by 99SOUQ.COM free of charge and allows him/her to use the services offered through the Website, which is possible from any place in the world via the Internet network.
3.7 In case of any violation of these Terms and Conditions and the law in force by the User, 99SOUQ.COM reserves its right and possibility to block the User’s Account.
3.8 The User acknowledges and agrees that 99SOUQ.COM may at its absolute discretion refuse or permit you to use the Services without giving any reason or notice thereof.
3.9 The User is obliged to keep his/her password to the Account secure and confidential. The User shall not at any time and under any circumstances reveal or disclose his/her password to the Account to any unauthorized party and shall take all steps to prevent the disclosure of the password to the Account to any unauthorized party.
3.10 The User acknowledges that sharing his/her Account with other people or giving access there to many persons other than the User’s personnel may cause irreversible damage to 99SOUQ.COM or other Users. The User is obliged to protect 99SOUQ.COM and our partners against losses and damage caused by the use of his/her Account by third parties.
3.11 Any notification or confirmation received by 99SOUQ.COM from your Account shall be deemed to have been issued by you not withstanding that such notification or confirmation may have been issued by a third party, whether authorized or otherwise, and you shall be bound by such notification or confirmation.
3.12 The User shall immediately notify 99SOUQ.COM if he/she is aware or believes his/her Account has been hacked or compromised.
3.13 The User shall be liable for all transactions conducted through his/her Account at any time prior to the receipt by 99SOUQ.COM of his/her notification as stated in Clause 3.12.
4. USE OF SERVICES
4.1 You shall procure, at your own costs and expenses, the requisite equipment and software to connect and access the Website and the ensuing use of the Services. You shall bear all charges and fees imposed by third parties in relation to and in connection with you connecting your equipment to the Website.
4.2 It is your primary responsibility to ensure that you are acquainted with the guidelines and procedures for the use of the Services that 99SOUQ.COM may issue from time to time. 99SOUQ.COM shall not be liable for any errors, losses or damages caused by your use of the Services.
4.3 Any dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of the United Arab Emirates.
4.4 Minors under the age of eighteen (18) are prohibited to register as users of this Website and are not allowed to transact or use the Website.
5.1 You may pay for the Services in such currency that is available on the Website in accordance with the prevailing exchange rate determined by 99SOUQ.COM at its absolute discretion.
5.2 You shall be solely liable to make payments and applicable taxes, if any, in relation to and in connection with the usage of the Services (or any of them) through the Account.
5.3 99SOUQ.COM shall have the absolute discretion to cancel any payment request made by you without assigning any reasons whatsoever.
5.4 99SOUQ.COM shall be entitled to vary or modify or remove the modes of payment available on the Website at any time without prior notice to you.
5.5 If you make a payment for products or services on the Website, the details you are asked to submit will be provided directly to our payment service provider via a secured connection.
5.6 The cardholder must retain a copy of transaction records and merchant policies and rules.
5.7 We accept online payments through different methods and different payment processor and gateway in United States Dollars (USD) currency.
5.8 99SOUQ.COM will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
5.9 Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
6. REFUND AND CANCELLATION POLICY
6.1 Refunds will be done only through the original payment method used for purchasing.
6.2 Refunds shall be applicable if 99SOUQ.COM does not deliver the goods to the shipping address provided by the buyer. For purchased digital products, refunds shall be applicable if, for any reason caused by 99SOUQ.COM, 99SOUQ.COM does not deliver the ordered product to the User’s account.
6.3 99SOUQ.COM will offer a complete refund of the good’s value, or exchange with another good for any buyer if the ordered product was damaged during transit to delivery or not working properly. For a digital product, if the voucher code/pin has been used or redeemed before the purchase date, the user must receive an email confirmation notification from the publisher that this voucher has been used before the order date.
6.4 Refunds, exchange or returns are NOT APPLICABLE to digital/virtual products.
6.5 If a user received a wrong product due to shipping error or omission from us, 99SOUQ.COM will deliver the correct product as soon as possible after receiving the returned order. For a digital product, 99SOUQ.COM will deliver the correct product to the User’s account within seventy-two (72) hours a complaint has been lodge.
6.6 If a User is finding it difficult to redeem a purchased e-Card or Voucher code/pin on the merchant’s website or portal, the user should contact the merchant or publisher directly. The publisher’s contact details are made available on the brand page on the Website.
6.7 99SOUQ.COM is not responsible for any technical error or redemption issue on the merchant or the publisher's website or portal.
7. PURCHASE AND DELIVERY POLICY
7.1 Any purchased products will be delivered to the shipping address on filled on the order details. While all digital or virtual products will be delivered on User’s registered account and physical delivery will not be needed. The User will be able to login to his/her registered account and download or view the purchased digital product.
7.2 The User consent and acknowledge he/she has read the merchant, issuer or publisher description, restrictions, terms and condition, and system requirements for any product before making a purchase. The instructions and conditions are available before the payment page and supported by links to the publisher, issuers or merchants’ terms and conditions.
7.3. Customers must read the manual or “before use” instructions of every product bought carefully before using the product.
7.4 99SOUQ.COM is an online website made available for global online network and sales. Hence, users/buyers must buy the product which is useable or applicable to his/her country, region or residency only based on the publisher's regional instructions and restrictions! 99SOUQ is not responsible for any damages caused by product misuse of any user.
7.5 99SOUQ.COM is not responsible if the user account got blocked on any merchant website or portal or third-party website due to service abuse, misuse or any other related offence.
8. AVAILABILITY OF SERVICES
8.1 The Services are usually available on a daily basis, unless otherwise specified herein.
8.2 There may be certain times that the Services may not be available due to maintenance or technical problems of the Website or such other reasons beyond the control of 99SOUQ.COM. 99SOUQ.COM makes no warranty that the Services will be available at the times stated herein. Where technical problems arise, 99SOUQ.COM hereby commits to deal with them as soon as possible.
8.3 Unless otherwise provided in these Terms and Conditions, 99SOUQ.COM shall be entitled at its absolute discretion, without notice to you, to change the procedures, the mode of operation of the Services at any time and from time to time for any reason whatsoever.
8.4 Notwithstanding any provisions to the contrary in these Terms and Conditions, 99SOUQ.COM shall be entitled to:
(i) immediately terminate, discontinue, withdraw or suspend your use of the Services without notice; or
(ii) Impose conditions or restrictions on your use of the Service without notice.
9. RELIABILITY OF WEBSITE
9.1 You are aware that all transactions conducted on the Website are through telecommunication and data network.
9.2 You are fully aware that your receipt of the notification from 99SOUQ.COM and vice versa may be delayed or prevented by factors affecting the relevant service providers and other relevant parties. You accept that 99SOUQ.COM cannot guarantee the prompt delivery of such notification or confirmation.
9.3 You acknowledge and confirm that you shall take all steps and measures to check and verify the transaction history of your Account.
10. LIMITATION OF LIABILITY
Under no circumstances shall 99SOUQ.COM, or any of its employees, agents or licensees, be liable for anything resulting from or connected to your use of this Website. 99SOUQ.COM, including its employees, agents or licensees shall not be liable for any indirect, consequential or special liability resulting from or in any way related to your use of this Website.
11. INTELLECTUAL PROPERTY RIGHTS
All copyrights, trademarks, service marks belong to the corresponding owners/publishers and 99SOUQ.COM is not related or associated to any of the said owners/publishers in any respect. All services offered on the Website are offered by 99SOUQ.COM, not the owners/publishers.
The User is expressly and emphatically restricted from all of the following: Using this Website in a way that is damaging, or that could be damaging to this Website, using this Website contrary to applicable laws and regulations, or in a manner that results in, or that could result in harm to the Website, or to any person or business entity, engaging in any data mining, data harvesting, data extracting or any other similar type activity related to this Website, or while using this Website using this Website to engage in any type of advertising or marketing activity Certain areas of this Website are restricted from access by you and 99SOUQ.COM may further restrict access to other areas of this Website by you, at any time, at its sole discretion.
Should any provision of these Terms and Conditions be found to be unenforceable or invalid under any applicable law, the unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. Any such provisions shall be deleted without affecting the remaining provisions contained herein.
14. ENTIRE AGREEMENT
These Terms and Conditions, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between 99SOUQ.COM and you with regards to your use of this Website, and replace all prior agreements and understandings with respect to the same.
The Parties undertake, during the term of this agreement and thereafter, not to disclose to a third party or to unduly use, on their own behalf or on behalf of a third party, information that a Party has received from the other Party and which relates to the other Party’s activities. A Party shall immediately, upon request by the other Party, return all confidential information relating to the other Party that has been received under this Agreement. The User further undertakes not to disclose nor discuss any confidential information related to 99SOUQ.COM and this agreement to any third party and any media outlet whatsoever and for any reason whatsoever, even if it was due to a dispute between the parties. The User acknowledges that he/she will be subject to punitive measures for any losses 99SOUQ.COM might suffer due to such unauthorized disclosure. Such punitive measure shall include a minimum of USD one million (1,000,000.00) for each attempt if proven losses in reputation has been made.
16.1 Both the User and 99SOUQ.COM have the right to terminate the agreement. The agreement between the User and 99SOUQ.COM on providing a tele informatic platform and certain functions of the Website is concluded for unspecified period of time.
16.2 Termination of the agreement by 99SOUQ.COM is made through the deletion of User’s Account or blocking User’s access to the Website. Removal of the Account or blocking User’s access to the Website may be made after information is sent to the User’s e-mail address regarding the blocking or termination. In case of gross violation of the terms of these Terms and Conditions by the User, 99SOUQ.COM has the right to terminate it with it with immediate effect through an immediate removal of User’s Account or blocking his/her access to the Website.
16.3 The User may at any time electronically request removal of his/her Account by 99SOUQ.COM. 99SOUQ.COM is obliged to remove the Account without any delay, no later than within three (3) days from the receipt of the User’s request.
16.4 If the termination of the agreement has been made by 99SOUQ.COM, the User cannot create another Account on the Website without 99SOUQ.COM’s consent.
16.5 99SOUQ.COM has the right to temporarily suspend access to the User’s Account if its security is compromised in any way or if significant violations of this agreement or the law (by the User) are discovered (if 99SOUQ.COM will not terminate the agreement because of this).
16.6 Upon cancellation or termination of the Services:
(i) All rights granted to the User hereunder shall immediately terminate and shall revert to 99SOUQ.COM;
(ii) 99SOUQ.COM may at its absolute discretion, decide not to act on any request received by 99SOUQ.COM after the effective date of termination; and
(iii) 99SOUQ.COM may at its absolute discretion, decide not to act on any confirmation or request received by 99SOUQ.COM between the date of notice is given to the User and the effective date of termination (if there is a lapse of time between the two dates).
17. GOVERNING LAW AND JURISDICTION
These Terms will be governed by and construed in accordance with the laws of The United Arab Emirates, and you submit to the nonexclusive jurisdiction of the UAE courts located in The United Arab Emirates for the resolution of any disputes.
18. Contact Us: